{"id":9426,"global_id":"kyocare.com?id=9426","global_id_lineage":["kyocare.com?id=9426"],"author":"4","status":"publish","date":"2025-08-19 10:51:59","date_utc":"2025-08-19 17:51:59","modified":"2025-08-28 13:49:26","modified_utc":"2025-08-28 20:49:26","url":"https:\/\/kyocare.com\/event\/aba-with-a-smile-mastering-the-art-of-customer-service-in-behavior-analysis-ceu-webinar\/","rest_url":"https:\/\/kyocare.com\/wp-json\/tribe\/events\/v1\/events\/9426","title":"ABA with a Smile: Mastering the Art of Customer Service in Behavior Analysis [CEU Webinar]","description":"<p><span data-sheets-root=\"1\">In ABA, clinical excellence and compassionate service go hand in hand. When we approach our work with skill, empathy, and a genuine smile, we can make a lasting impact on both client outcomes and caregiver relationships.<\/span><\/p>\n<p>Join Hayley Wray, M.Ed., BCBA, LBA, Kyo Regional Director in Nashville, for a CEU event that explores how behavior analysts can master the art of client service while maintaining the highest standards of clinical care. Together, we\u2019ll unpack strategies for fostering trust, navigating challenges with professionalism, and empowering families as partners in treatment.<\/p>\n<p><strong>You\u2019ll Learn How To:<\/strong><\/p>\n<ul>\n<li><span data-sheets-root=\"1\">Build authentic rapport with clients and caregivers<\/span><\/li>\n<li><span data-sheets-root=\"1\">Communicate with empathy, clarity, and professionalism<\/span><\/li>\n<li><span data-sheets-root=\"1\">Navigate difficult situations with confidence and grace<\/span><\/li>\n<li><span data-sheets-root=\"1\">Personalize support to meet individual family needs<\/span><\/li>\n<li><span data-sheets-root=\"1\">Empower parents as active partners in care<\/span><\/li>\n<li><span data-sheets-root=\"1\">Maintain a positive, impactful presence\u2014even in challenging moments<\/span><\/li>\n<\/ul>\n<p><span data-sheets-root=\"1\">We\u2019ll also explore practical tools for measuring and improving client and caregiver satisfaction, and how these insights can guide better clinical decisions.<\/span><\/p>\n<p><em>**BCBAs who attend the full duration, will receive an email within 1 week of the event, with a course eval survey and their CEU certificate.<\/em><\/p>","excerpt":"","slug":"aba-with-a-smile-mastering-the-art-of-customer-service-in-behavior-analysis-ceu-webinar","image":{"url":"https:\/\/kyocare.com\/wp-content\/uploads\/2025\/08\/admin-ajax-1.png","id":9445,"extension":"png","width":342,"height":292,"filesize":274553,"sizes":{"medium":{"width":300,"height":256,"mime-type":"image\/png","filesize":142552,"url":"https:\/\/kyocare.com\/wp-content\/uploads\/2025\/08\/admin-ajax-1-300x256.png"},"thumbnail":{"width":150,"height":150,"mime-type":"image\/png","filesize":45355,"url":"https:\/\/kyocare.com\/wp-content\/uploads\/2025\/08\/admin-ajax-1-150x150.png"}}},"all_day":false,"start_date":"2025-10-15 13:00:00","start_date_details":{"year":"2025","month":"10","day":"15","hour":"13","minutes":"00","seconds":"00"},"end_date":"2025-10-15 14:00:00","end_date_details":{"year":"2025","month":"10","day":"15","hour":"14","minutes":"00","seconds":"00"},"utc_start_date":"2025-10-15 20:00:00","utc_start_date_details":{"year":"2025","month":"10","day":"15","hour":"20","minutes":"00","seconds":"00"},"utc_end_date":"2025-10-15 21:00:00","utc_end_date_details":{"year":"2025","month":"10","day":"15","hour":"21","minutes":"00","seconds":"00"},"timezone":"America\/Los_Angeles","timezone_abbr":"PDT","cost":"","cost_details":{"currency_symbol":"$","currency_code":"USD","currency_position":"prefix","values":[]},"website":"https:\/\/kyocare.zoom.us\/webinar\/register\/WN_uCRQrrsIQB25SwvMKhnLHQ","show_map":true,"show_map_link":true,"hide_from_listings":false,"sticky":false,"featured":false,"categories":[],"tags":[],"venue":{"id":7001,"author":"12","status":"publish","date":"2023-01-19 11:07:39","date_utc":"2023-01-19 19:07:39","modified":"2023-01-19 11:07:39","modified_utc":"2023-01-19 19:07:39","url":"https:\/\/kyocare.com\/venue\/online\/","venue":"Online","slug":"online","json_ld":{"@type":"Place","name":"Online","description":"","url":"https:\/\/kyocare.com\/venue\/online\/","address":{"@type":"PostalAddress"},"telephone":"","sameAs":""},"show_map":true,"show_map_link":true,"global_id":"kyocare.com?id=7001","global_id_lineage":["kyocare.com?id=7001"]},"organizer":[{"id":8759,"author":"4","status":"publish","date":"2025-01-09 11:02:48","date_utc":"2025-01-09 19:02:48","modified":"2025-08-19 10:52:24","modified_utc":"2025-08-19 17:52:24","url":"https:\/\/kyocare.com\/organizer\/hayley-wray\/","organizer":"Hayley Wray, M.Ed., BCBA, LBA &#8211; Nashville Regional Director","slug":"hayley-wray","phone":"415-570-4281","email":"hayley.wray@kyocare.com","json_ld":{"@type":"Person","name":"Hayley Wray, M.Ed., BCBA, LBA &#8211; Nashville Regional Director","description":"","url":"","telephone":"415-570-4281","email":"&#104;a&#121;&#108;&#101;&#121;&#46;wray&#64;k&#121;&#111;c&#97;&#114;e&#46;&#99;&#111;m","sameAs":""},"global_id":"kyocare.com?id=8759","global_id_lineage":["kyocare.com?id=8759"]}],"json_ld":{"@context":"http:\/\/schema.org","@type":"Event","name":"ABA with a Smile: Mastering the Art of Customer Service in Behavior Analysis [CEU Webinar]","description":"&lt;p&gt;In ABA, clinical excellence and compassionate service go hand in hand. When we approach our work with skill, empathy, and a genuine smile, we can make a lasting impact on...&lt;\/p&gt;\\n","image":"https:\/\/kyocare.com\/wp-content\/uploads\/2025\/08\/admin-ajax-1.png","url":"https:\/\/kyocare.com\/event\/aba-with-a-smile-mastering-the-art-of-customer-service-in-behavior-analysis-ceu-webinar\/","eventAttendanceMode":"https:\/\/schema.org\/OfflineEventAttendanceMode","eventStatus":"https:\/\/schema.org\/EventScheduled","startDate":"2025-10-15T13:00:00-07:00","endDate":"2025-10-15T14:00:00-07:00","location":{"@type":"Place","name":"Online","description":"","url":"https:\/\/kyocare.com\/venue\/online\/","address":{"@type":"PostalAddress"},"telephone":"","sameAs":""},"organizer":{"@type":"Person","name":"Hayley Wray, M.Ed., BCBA, LBA &#8211; Nashville Regional Director","description":"","url":"","telephone":"415-570-4281","email":"h&#97;y&#108;&#101;y&#46;w&#114;a&#121;&#64;&#107;&#121;ocare.&#99;om","sameAs":""},"performer":"Organization"},"is_virtual":false,"virtual_url":null,"virtual_video_source":""}